This page lists the options that are available for managing your profile in Web Bill Pay.
These options vary based on your service plan and the services you've selected. When you select an option, Web Bill Pay displays the appropriate information so that you can make your changes or additions.
To go to the My Profile page:
Click My Profile on any page.
The My Profile page opens.
Adding an Authorized User
To add an Authorized User you must first complete a Navy Federal Online Account Access Application and Agreement, which will provide online account access to your accounts through Navy Federal's Online Account Access service. Then you may add that individual to your Web Bill Pay profile by clicking on My Profile to go to the My Profile page. Then select the option to add an Authorized User and type the person's information.
Note: We never give out information about your Web Bill Pay account to anyone but you or your Authorized User.
To add an Authorized User:
In the What would you like to do section, click Add an Authorized User.
The Authorized User box appears on the right side of the page.
Type the Authorized User information in the appropriate boxes.
Click Save Changes.
The Authorized User's information is saved, and the page clears so that you can select another option.
Deleting an Authorized User
You can remove an Authorized User at any time. After you delete an Authorized User,
this person ill no longer be able to contact CheckFree Customer Care on
your behalf. However, it does not change your Authorized User's status on your Account
Access service. To change your Authorized User's status on your Account Access service,
contact Navy Federal toll free at: 1-888-868-8123; or if in Metro Washington DC, or
outside the contiguous United States at: 703-255-8699.
To delete an Authorized User:
In the What would you like to do section, click Delete Authorized User for the user you want to delete.
The Authorized User's name appears on the right side of the page.
Click Delete.
A confirmation message appears.
Click OK to delete the Authorized User.
The user is deleted from your Authorized User list, and the page clears so that you can select another option.
Canceling Service
You can cancel your Web Bill Pay service on the My Profile page. Keep the following in mind when you cancel your service:
Scheduled payments, including automatic payments, are not paid.
Any payments that are in process when you cancel your service are paid.
You no longer have access to your bill history and the ability to send payment inquiries. You should wait until all of your scheduled payments are processed before you cancel your service. You can print a copy of the Bill History page to keep for
your records before you cancel your service.
After you cancel your service, your billers are notified to
stop sending electronic versions of your bills. However, it can take
a few days for the biller to process the request. Until you begin
receiving paper bills again, you should contact the biller directly
about your payment amount and due date.
To cancel Web Bill Pay service:
In the What would you like to do section, click Cancel service.
Information about canceling Web Bill Pay service appears on the right side of the page.
Review the information.
Click Cancel Service.
A confirmation message appears.
To go to the My Profile page:
Note: We never give out information about your Web Bill Pay account to anyone but you or your Authorized User.
