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What Can I Do? Select a method for adding a company or person to pay Search for the name and address information Confirm the search results Enter the name and address information Select the next step

To pay your bills online, you simply add the companies and people you want to pay. You can pay virtually anyone in the United States that you would normally pay by check or automatic debit. Even if you don't receive bills from the company or person you want to pay, you can still add the information we use to send payments.

When you add a company to pay, you may be able to add an electronic version of your bill, which is also called an e-bill. An electronic bill typically contains the same information as the printed bill that is mailed to you, but you receive your electronic bills through Web Bill Pay. Some billers can also send you an electronic bill through e-mail.

After you add the company or person you want to pay, you'll see the information listed in the Pay Bills section of the Payment Center. The company or person remains in your list of bills until you delete the biller. When you pay your bills, you simply find the bill you want to pay and enter the amount and date for the payment.

Note: Remember to keep your bill information updated. If the name, address, or account number changes, go to the Manage My Bills page and make the appropriate updates to ensure that the billing information is accurate.

Selecting a Method for Adding a Company or Person to Pay

Web Bill Pay provides two methods for adding the company or person you want to pay:

• Quick Add—You simply enter the phone number of the company or person you want to pay, and we search our records to find the name and address information. We can match companies and people to several different phone numbers in our records.
• Custom Add—You enter the name, address, and phone number of the company or person you want to pay. The information you need to enter varies based on whether you want to pay a company or a person and whether you have an account number with a company.

 To go to the Add a Company or Person to Pay page:

• Click Add a Bill on any page.
  The Add a Company or Person to Pay page opens.

 To select a method for adding a company or person to pay:

1. Select the method you want to use:
   • To search for the name and address information using a phone number, click Quick Add.
   • To enter the name and address information, select one of the following Custom Add options:
     • Company with an account number
     • Company without an account number
     • Person
2. Click Continue.
   One of the following pages appears:
   • Quick Add a Company or Person to Pay
   • Add a Company With an Account Number
   • Add a Company Without an Account Number
   • Add a Person to Pay

Searching for the Name and Address Information

If you enter a phone number for the company or person you want to pay, we can search our records to find the name and billing address. Many companies and people have multiple phone numbers, and we can match several different phone numbers to a single company or person.

If the phone number you enter matches a company or person in our records, we display information for you to confirm before you add the company or person to your list of bills. If a match isn't found, you can enter a different phone number, or you can enter the name and address information to add the company or person to your list of bills.

 To search for the name and address:

1. Select one of the following options on the Quick Add a Company or Person to Pay page:
   • Company with an account number
   • Company without an account number
   • Person
2. In Phone Number, type the phone number of the company or person you want to pay.
3. If you are adding a company with an account number, type the number in Account Number and then retype it in Confirm Account Number.
4. Click Find.
   The results appear on the Quick Add Confirmation page.

Confirming the Search Results

The Quick Add Confirmation page shows the name of any company or person that matches the phone number you entered. If we find several companies or people in our records that match the number, we display a list for you to choose from.

This page also shows the address for each person who matches the phone number. However, the address may not appear for a company if we have already established a relationship with the particular company.

If the confirmation page shows a different company or person than the one you want to add, you have two options:

• Select Enter a different phone number to return to the Quick Add a Company or Person to Pay page and start another search.
• Select Add additional information to enter the name and address information of the company or person you want to pay.

 To confirm the search results:

1. Review the information on the Quick Add Confirmation page.
2. If the phone number matches several companies or people, select the one you want to add from the list.
3. Click Add.
   The Company Added or Person Added page opens. You can select your next step from this page.

Entering the Name and Address Information

If you selected a Custom Add option, or if the search did not find the company or person you want to add, you can enter the name, address, and phone number information. We use this information to send payments for your bills and to contact the company or person on your behalf if there is a problem with your payment.

Tip: If you have a recent bill, statement, or invoice from the company or person you want to pay, use it to find the name, address, and phone number information.

 To enter the name and address information for a company:

1. In Biller Name, type the name of the company you want to pay.
2. If you are adding a company with an account number, type the number exactly as it appears on your bill in Account Number and retype it in Confirm Account Number.
   Note: If you selected the Quick Add option, the account numbers you typed on the Quick Add a Company or Person to Pay page appear in these boxes.
3. In Biller Address 1, type the first line of the address where you send the payments for your bill.
   This may appear as the billing or remittance address on your statement. If the address includes a building or suite number, type the information in Biller Address 2.
4. In Biller City/State type the city name and select the state for the billing address.
5. In Biller ZIP Code, type the ZIP Code for the billing address.
6. In Biller Phone Number, type the phone number to contact regarding billing questions.
   Note: If you selected the Quick Add option, the phone number you typed on the Quick Add a Company or Person to Pay page appears in this box.
7. Click Add.
   The Company Added page opens. You can select your next step from this page.

 To enter the name and address information for a person:

1. In First and Last Name, type the name of the person you want to pay.
2. In Address 1, type the first line of the address where you send the payments for your bill.
   If the address includes an apartment number or a suite number, type the information in Address 2.
3. In City/State type the city name and select the state for the address.
4. In ZIP Code, type the ZIP Code for the address.
5. In Phone Number, type the phone number to contact regarding billing questions.
   Note: If you selected the Quick Add option, the phone number you typed on the Quick Add a Company or Person to Pay page appears in this box.
6. Click Add.
   The Person Added page opens. You can select your next step from this page.

Selecting the Next Step

After you add the company or person you want to pay, a confirmation message appears on either the Company Added or Person Added page. This page provides the following options:

• You can go back to the Add a Company or Person to Pay page to add another company or person to your list of bills.
• You can go to the Payment Center to pay your bills.

If you added a company that can send electronic bills, you have the option to add an electronic version of your bill. You'll receive an electronic version of your bill in Web Bill Pay within one or two billing cycles. When your bill arrives, you'll see an electronic bill icon in the Pay Bills section of the Payment Center. You'll also see the bill listed in the Bill Reminders section of the Payment Center.

The following table describes the selections you can make.